Terms & Conditions

These Terms will apply to all users of the website regardless of how the website is accessed and will cover any technologies or devices by which Chove makes the website available to you.

If you do not agree to abide by these Terms, do not use, access or order via the website.

If you have any questions, complaints or comments relating to this website or these Terms, then please click here to contact us.


I. Chove, located at Paramariboplein 18-1, 1058 AS in Amsterdam, registered at the Chamber of Commerce in Amsterdam (KvK) under number 63513692, hereinafter Chove . Chove offers its products through a shopping application on the Internet, a so called web shop .

II. When referring to the customer, the customer of Chove is meant.

III. Chove handles based on trust and that the company and customer are willing to serve one another. Chove does business honestly and at all times works out of reasonable and fair principles. Nevertheless Chove considers it necessary to set up and handle according the following Terms & Conditions.

IV. An agreement (contract) between customer and Chove  can be either via the Webshop when the customer has set an order, via an email or a verbal agreement (via the telephone) without that any of the two parties  has actually signed.


1.    General

1.1 These terms and conditions apply to all offers of Chove. The conditions are accessible to everyone and put on the website of Chove . We can send you on request a written copy.

1.2 By placing an order on the website of Chove, you acknowledge that you agree with the delivery and payment terms and conditions. Chove reserves the right to change its delivery and / or conditions after the expiry of the term.

1.3 Unless otherwise is agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognised by Chove.

1,4 Chove guarantees that the product meets the contract and meets the specifications listed in the offer.


2.    Prices

2.1 Prices will not be increased within the duration of an offer, unless legal action is necessary or due to interim manufacturer pricing policies.

2.2 All the prices are in Euros and include 6 % VAT, unless indicated differently.

2.3 All the prices in the web shop are subject to misprints, clerical and obvious mistakes, the buyer should understand .

2.4 When using discount codes in payment transactions, Chove reserves the right to cancel an order should a discount be incorrect or improperly used.


3.    Payment

Unless otherwise agreed, dispatch of the order will take place after receiving the payment, even if it means that the desired shipment date is exceeded.


4.    Execution

Chove performs the contract for the supply of product to the best of its ability and in accordance with the requirements of good workmanship.


5.    Delivery

5.1 Delivery takes place as long as there is stock.

5.2 Chove sends its products through PostNL with standard mail, unless otherwise specified or agreed. Letterbox mail cannot be traced. Orders that have not arrived are not a cause for crediting.

5.3 Chove sends each order of a product as standard an individual piece of mail, even if the customer is ordering multiple packages simultaneously for the same delivery address. Only at the express of copper prior to the transmission order can be agreed in a different manner.

5.4 Chove products are packed in boxes that have been approved by PostNL mailbox delivery. Mailboxes that meet the requirements of PostNL have an opening of 3.2 cm x  26.5 cm. Chove is not responsible for failure or late arrival of orders due to small letterbox openings.

5.5 Chove offers the package for delivery to PostNL at the agreed shipping days (Monday to Friday) before 17:00. PostNL states that virtually all standard mail is delivered the next day, but there are no guarantees. The customer must specify the date of dispatch to estimate the risk of early or late delivery. Chove is neither responsible nor liable for this. When an order did not arrive in time there is no reason for crediting.

5.6 Chove is not liable for incorrectly entered addresses. When the customer enters an incorrect or incomplete address, the order can be returned by PostNL or can be delivered to the address provided, although this might not match the name of the addressee (recipient name and address do not match, specified address is leading). Incorrect or incomplete address is no reason for crediting.

5.7 All the period terms on the website are indicative. There is no legally binding at the time limits.

5.8 Should the customer have specified a desired delivery date when placing the order, Chove then sends the order one day prior to the specified delivery date. Late delivery of the gift is no reason for crediting the gift and/ or the delivery costs.

5.8 Chove is not responsible for late or non-internal package forwarding within for example, large international groups, hospitals, receptions, corporate and mutual agreements between delivery and the recipient.

5.9 If the recipient refuses the package, for whatever reason, the package is returned to you by PostNL Parcel Service. Note that at large corporations, etc. the company is the recipient and not the contact.


6.    Order change

The customer can only assume that amendments have taken place on an already completed order when Chove has confirmed it by e-mail.


7.    Pictures and specifications

All pictures and specifications concerning weight, dimensions and color of the products as well as packaging of Chove in the web shop and on packages of Chove are only approximations and are indicative. They may not lead to credit, compensation or termination of the agreement.


8.    Guarantee

8.1 Chove guarantees that the delivered products are produced with the greatest care and attention and that the delivered products meet the requirements of usability, reliability and durability as intended by the parties to the contract.

8.2 The customer is obliged to check the delivered products immediately on receipt or have it checked by the receiver. If it appears that the product shows strong differences with what has been agreed, damaged, corrupted or affected, the customer or recipient is asked to report the deficiencies immediately to Chove. The customer should not consume the product but send it immediately back in the original packaging of Chove.

8.4 Should the complaints of the customer or recipient be found reasonable by Chove then in consultation of the purchaser or recipient and Chove a decision will be taken to deliver new products or make a compensation, provided that the liability of Chove is always limited up to the amount stated on the invoice of the products.

8.5 Any liability of Chove for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect or consequential damages or damages for lost of profits.

8.6 This guarantee does not apply as long as the customer of Chove is in default and / or that the purchaser/ or recipient edited the products or has had let the products be edited by third parties and / or that the products have been exposed or to abnormal conditions and have been handled carelessly.


9.    Contract

9.1 A contract between Chove and a customer can only exist after an order has been assessed as feasible by Chove.

9.2 Chove reserves the right to not accept orders without giving any reasons.


10.Data administration

10.1 Should you place an order on the website of Chove, your data will be included in the customer data base of Chove. Chove adheres to the Data Protection Act and will not provide your information to third parties . Look at our Privacy Policy.

10.2 Chove respects the privacy of the users of the website and ensures confidentiality of your personal information.

10.3 Chove sometimes makes use of a mailing list. Each mailing includes instructions to remove yourself from this list.


11.Force majeure

11.1 Chove will do everything possible to fulfill its obligations, but cannot be held liable for any delay or non-occurrence of a delivery if this arises from circumstances of force majeure.

11.2 Force majeure is defined as any abnormal reason and any circumstance, which is not a risk that belongs to Chove, such as including delay or failure by suppliers, disruptions of the Internet and e-mail traffic, disruptions in the electricity supply, constraints of transportation, strikes, government measures, supply delay by suppliers of Chove.

11.3 Chove will in the event of force majeure consult with the customer to either suspend its obligations or to fully or partially terminate the agreement (contract). Chove is in no case obliged to pay any penalty or damages.

11.4 Should Chove in case of force majeure already partially have fulfilled its obligations or only partially be able to fulfill its obligations, Chove is entitled to invoice the already delivered products to the customer and the customer is obliged to pay this invoice.


12.Applicable law

12.1 All agreements are subject to the Dutch law.

12.2 Disputes arising from an agreement between Chove and customer, which cannot be resolved by a mutual agreement, the competent court in the district of Amsterdam is noted. Unless Chove prefers to notify the competent court of the customer’s domicile, and with the exception of those disputes that fall under the jurisdiction of a magistrate.


version 2, 20/01/2016